Terms of Service
Last updated: April 16, 2026
By accessing and using the Atelier Bloem website, you agree to be bound by these Terms of Service.
1. General Terms
These terms apply to all visitors, users, and customers of Atelier Bloem. By using our website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.
2. Products and Services
All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes; actual products may vary slightly due to the handmade nature of our work.
3. Pricing and Payment
All prices are in USD and include applicable taxes calculated at checkout. We reserve the right to change prices at any time. Payment is processed securely through Stripe.
4. Orders and Fulfillment
Orders ship in 1-2 business days. We reserve the right to refuse or cancel any order for any reason, including product availability or errors in pricing.
5. Returns and Refunds
Please refer to our Shipping & Returns page for our complete return policy.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Atelier Bloem and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.
7. Limitation of Liability
Atelier Bloem shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8. Governing Law
These terms are governed by the laws of California, United States. Any disputes shall be resolved in the courts of Los Angeles County, California.
9. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified terms.
Contact Information
If you have questions about these Terms of Service, please contact us at hello@atelierbloem.com
Subscriptions
Overview
Atelier Bloem offers rotating floral arrangement subscriptions in multiple sizes and delivery frequencies. By enrolling in a subscription, you agree to the terms outlined in this section, in addition to all other applicable terms on this page. Recurring payments are processed securely through Stripe.
Your plan
At checkout, you will select your arrangement size(s) and delivery frequency. Your billing cycle begins on the date you subscribe and renews automatically based on your chosen frequency. You can view and manage your subscription at any time through your account.
Care responsibility
All arrangements remain the property of Atelier Bloem for the duration of your subscription. You agree to keep the designated display space accessible and to handle arrangements with reasonable care. Arrangements should not be moved, altered, or repositioned without prior notice. Silk and latex arrangements require no water or maintenance, but they should be kept away from excessive moisture, direct sunlight and outdoor elements, and high-traffic areas where they may be knocked over or damaged.
Damage
Normal wear from display is expected. If an arrangement is damaged due to customer negligence, including pet damage, spills, or improper handling, a repair or replacement fee will apply. We will assess the damage and notify you of any applicable fees before charging. Damage fees will be charged to the payment method on file.
Access on delivery day
You are responsible for ensuring access to the designated space on each scheduled delivery date. If we are unable to complete a delivery or rotation due to inaccessibility, that service window will be considered fulfilled and no refund or rescheduling will be provided. If you anticipate an access issue, please contact us at least 48 hours in advance and we will do our best to accommodate a schedule change.
Cancellation
You may cancel your subscription at any time by contacting us directly. Cancellations must be submitted at least 7 days before your next scheduled delivery to avoid being charged for that cycle. Once a delivery has been scheduled and fulfilled, it is not eligible for refund. Upon cancellation, arrangements will be retrieved at the next available time, which we will coordinate with you directly.
Questions
For any questions about your subscription, please contact us at hello@atelierbloem.com